How to Avoid Fraud and Identity Theft when Applying for Financial Aid

Save Your Money

Don't Pay for Help to Find Money for College

Commercial financial aid advice services can cost well over $1,000. You might have heard or seen these claims at seminars, over the phone from telemarketers, or online:

  • "Buy now or miss this opportunity." Don't give in to pressure tactics. Remember, the  "opportunity" is a chance to pay for information you could find yourself for free. We've provided a list of free sources below.
  • "We guarantee you'll get aid." A company could claim it fulfilled its promise if you were offered student loans or a $200 scholarship. Is that worth a fee of $1,000 or more?
  • "I've got aid for you; give me your credit card or bank account number." Never give out a credit card or bank account number unless you know the organization you are giving it to is legitimate. You could be putting yourself at risk of identity theft. For tips on avoiding identity theft, see "Save Your Identity."

Try These Free Sources of Information:

  • the Federal Student Aid Guide
  • the U.S. Department of Education's Web site:
  • the Federal Student Aid Information Center
  • other federal agencies:
  • your state education agency
  • a college or career school financial aid office
  • a high school or TRIO counselor
  • your library's reference section
  • FREE online scholarship searches
  • foundations, religious or community organizations, local businesses, or civic groups
  • organizations (including professional associations) related to your field of interest
  • ethnicity-based organizations
  • your employer or your parents' employers

Don't Pay for the FAFSA

Several Web sites offer help filing the Free Application for Federal Student Aid (FAFSA) for a fee. These sites are not affiliated with or endorsed by the U.S. Department of Education. We urge you not to pay these sites for assistance that is provided free elsewhere. The official FAFSA is at, and you can get free help from:

  • the financial aid administrator at your college
  • the FAFSA's online help at
  • the Federal Student Aid Information Center

If you are asked for your credit card information while filling out the FAFSA online, you are not at the official government site. Remember, the FAFSA site address has .gov in it!

Save Your Identity

Keep Your Information Safe

How Does Identity Theft Happen?

Criminals gain access to personal data such as names, Social Security numbers, and bank and credit card information. Using the stolen data, the criminal can fraudulently obtain credit cards, establish cellular phone accounts, and more.

Reduce Your Risk When Applying for Aid

  • After completing the FAFSA online, exit the application and close the browser; any cookies created during your session will be deleted automatically.
  • Don't tell anyone your Federal Student Aid PIN, even if that person is helping you fill out the FAFSA.
  • Review your financial aid award documents and keep track of the amounts applied for and awarded.
  • Never give personal information over the phone or Internet unless you made the contact. If you have questions about a solicitation or about your student loan account, call 1-800-4-FED-AID.
  • Federal Student Aid securely stores your information on the National Student Loan Data System. However, if you complete or even request a student loan application from a lender, you may be granting the lender permission to access your file. Before providing personal information to an organization, review its privacy policy.
  • Shred receipts and documents with personal information if they are no longer needed.
  • Immediately report all lost or stolen identification to the issuer and to the police, if appropriate.

Report Fraud and Identity Theft

Report Financial Aid Fraud

A company charging for financial aid advice is not committing fraud unless it doesn't deliver what it promises. For more information about financial aid fraud or to report fraud, call the Federal Trade Commission toll free at 1-877-FTC-HELP (1-877-382-4357) or go to

Report Identity Theft

If you suspect that your student information has been stolen, it is important to act quickly. These offices will help you determine what steps to take depending on your situation:

U.S. Department of Education
Office of Inspector General Hotline
1-800-MIS-USED (1-800-647-8733)
Complain online:

Federal Trade Commission
1-877-IDTHEFT (1-877-438-4338)
Complain online:

Online Banking

Log In

Error, press "Log In" to continue.

Log In

Error, press "Log In" to continue.

Personalization Settings



Please enter your first name so we can personalize your level of banking experience with us.

This level of personalization will not lead to the sale of your name or leak your identity. The information you provide will only be stored on your computer and will not be transferred to the web server.

Please do not remind again